Adobe Issues - Expired Serial for New Product

[pmarquis]

Hey Gang,

Just got a new version of Creative Suite 2.0 and everything works fine, except for, inexplicably, Photoshop. Strangely enough it sends a message saying the serial has expired. WTF!?!

Adobe wants to charge me for support in getting to the bottom of this, and no thanks but I paid enough already. I've found a few serial numbers for cs2 but none of them work. I've even found a key gen but the numbers don't work either.

So I'm left with using a cracked version of cs1 I found, and it doesn't support a lot of things I'm used to using in cs2 at work. Our licenses at work are maxed out so can't even try to use that version.

What are my options, folks? I can't return the damn thing because the packaging is already opened. Am I missing something here? Why would the serial work for all the other applications except one?

[JDV]

http://forums.macosxhints.com/showthread.php?t=52689

With a link to an Adobe document with no fewer than 7 possible solutions. This does seem like a major gaff by Adobe


Joe VanZandt

[6502]

Adobe wants to charge me for support in getting to the bottom of this, and no thanks but I paid enough already.

How long ago was your purchase? And where'd you get it from? There should be phone support for the first 90-days and at least 2 incidents. Unless maybe it's a limited educational or NFR copy...?

Anyway, online/e-mail support is free. Check their web site.

And they're pretty good about supplying new serial numbers for those who call or go to their web site and send a customer service inquiry asking for a new serial number so long as it's a legitimate copy of Photoshop that has been registered to you or for which you have a proof of purchase.

[pmarquis]

I did go to the help, but the only reply they would give is 'your serial number should be working, try reinstalling it.'

That was frustrating, but it might have just been the person I was talking to. I will try to call them again, but if I get the same reply I'm not sure what I'm going to do.

I went to the other thread before posting this one; wanted to make sure I wasn't overlooking other methods before bothering. Unfortunately, all the methods they suggest are not working (even changing the date has resulted in it changing from 'this serial number is expired' to 'there is something wrong with your company, username or serial number'). There is something buggy in Denmark, Adobe!

[sinnfrei]

To uninstall Adobe Creative Suite in Mac OS
1 -- Double-click Activity Monitor.app in Applications/Utilities, select AHCRemind, and click Quit Process.
2 -- If you intend to install the product on a different computer, transfer the activation.
3 -- If you want to uninstall Adobe Acrobat, double-click the uninstaller in Applications/Adobe Acrobat 7.0
Professional, and follow the on-screen instructions.
4 -- If you want to uninstall Version Cue 2, double-click the uninstaller in Applications/Adobe VersionCue CS2,
and follow the on-screen instructions.
Note: If the Version Cue uninstaller fails, see the alternative procecure, “To remove Version Cue manually”
on page4.
5 -- From the Applications folder, drag the following items, if present, to the trash:
Note: After you drag the items to the trash in steps 5-8, you must empty the trash before you can reinstall
Adobe Creative Suite 2 on the same computer.
•Adobe Acrobat 7.0 Professional
•Adobe VersionCue CS2
•Adobe Bridge
•Adobe GoLive CS2
•Adobe Illustrator CS2
•Adobe InDesign CS2
•Adobe Photoshop CS2
•AdobeHelpCenter.app
6 -- From the Utilities folder, drag the following items, if present, to the trash:
•Adobe Utilities
•Adobe Updater.app
7 -- From the Library folder, drag the following items, if present, to the trash:
•Application Support/Adobe/AdobeHelpData
•Application Support/Adobe/Assistance
•Application Support/Adobe/StartupScripts/Workflow Automation Scripts
•Preferences/Adobe/Workflow
•Preferences/com.adobe.ActivationUtility.plist
•Preferences/com.adobe.GoLive.plist
•Preferences/Adobe Save For Web GL 8.0 Prefs
8 -- From the Users/[user name] folder, drag the following items, if present, to the trash:
•Library/Preferences Panes/Opera Preferences
•Library/Caches/Opera Cache
•Documents/AdobeStockPhotos
To remove Version Cue manually (Mac OS only, not recommended)
If you’ve accidentally removed parts of the Version Cue installation manually or if the uninstaller fails, you have
to remove the remaining installed Version Cue components manually.
1 -- From the Library/PreferencePanes folder, drag the Version Cue CS2.prefPane folder to the trash.
2 -- From the Library/Preferences folder, drag the com.adobe.versioncueCS2.plist file to the trash.
3 -- From the Library/StartupItems folder, drag the AdobeVersionCueCS2 folder to the trash.
4 -- From the Applications folder, drag the Adobe Version Cue CS2 folder to the trash.
5 -- From [user home]/Library/Preferences/Adobe, drag the Workflow folder to the trash.
6 -- (Optional) From the [user home]/Documents folder, drag the Version Cue folder to the trash.

Then re-install using your valid serial number - that resolved it for my case where photoshop didn't want to work but all other CS2-apps worked fine - after the adobe deinstallation procedure and a re-installation photoshop now works as well. Good luck.

[pmarquis]

That is one big instruction, sinnfrei. I am deeply thankful. I will see if this works, and have no reason to doubt it.