"Supported Disk Not Available" error...... with everything!

NeXTLoop · 07-25-2005, 07:34 PM

I guess I shouldn't say everything. CDs work fine. But any DVD, whether an original or a burnt one produces this error. It doesn't even mount. I can hear it in the drive, and it ejects fine. But it never mounts, and DVD Player, although it launches, can't play it.

Interestingly though, Handbrake and VLC can recognize the DVD, although it never mounts. Also, the Mac OS X Install DVD seems to mount fine. Just not movie DVDs.

I'm running DVD Player 4.6 with the 4.6.1 update on a Superdrive. Was working fine before. I'm also on 10.4.2. Any ideas?

shamrog12 · 07-25-2005, 08:13 PM

Is the box checked in Finder > Preferences > General > CDs, DVDs, and iPods? Are these burned DVDs (the Handbrake comment)? Did the superdrive come in the computer? At what point did the superdrive not work? Did you use PatchBurn before?

NeXTLoop · 07-25-2005, 08:21 PM

The preferences are set correctly, the superdrive is stock config, and I've never used PatchBurn or any kind of software that might interfere with the drive. As a matter of fact, I just installed the system 3 days ago.

shamrog12 · 07-25-2005, 08:23 PM

You just setup the computer for the first time the other day? Just installed Tiger the other day? When did it stop working?

NeXTLoop · 07-26-2005, 12:54 AM

I've actually been using Tiger since day one. Had to reinstall the other day for other reasons. However, I got it fixed. I downloaded MacJanitor to run the daily/weekly/monthly maintenance scripts and then restarted. Works like a charm now.

BTW, I think it was the 10.4.1 or .2 update that broke it. Searching around it seems to be a problem that a number of people have run into.

shamrog12 · 07-26-2005, 01:01 AM

That's interesting and good to know. I'm not sure what the maintenance scripts actually do but if anyone knows maybe they can post it here.

trevor · 07-26-2005, 02:03 AM

Daily:
Removes scratch and junk files
Rotates log files

Weekly:
Updates the locate database
Rebuilds the whatis database
Rotates log files

Monthly:
Does Login accounting
Rotates log files
Rotates fax log files

If you would like to see the scripts themselves, open up your Terminal and type:
cat /etc/daily;cat /etc/weekly;cat /etc/monthly

Trevor

NeXTLoop · 07-26-2005, 09:41 AM

I just installed the system Sunday night. So the neither the weekly scripts or monthly scripts would have run since the weekly scripts run Sunday morning between 2am and 4am, and the monthly scripts run the first morning of the month around the same time.

So it would have had to be one of them..... most likely the weekly one. And it was definitely that as I had restarted without running them and it was still a no go until running the scripts.

carouzal · 09-11-2005, 08:20 AM

I just had the same problem, did a repair permissions and everything works now. no reboot needed. hope this helps somebody else.

robarmo · 09-11-2005, 08:31 AM

I've been using MacJanitor every once in a while and have noticed that, even with the latest version (1.3), you need to do a permissions repair afterwards as it messes up the permissions on the logs it updates.

I've verified permissions immediately before and after running it and I'm pretty confident that this is the cause. Although as MacJanitor is merely running existing scripts, it might not be at fault itself.

Not a problem though as long as you are aware of this.

Just thought I should mention this.

Rob.

azwinelover · 12-02-2006, 11:48 AM

I had the same issue after installing Mac the Ripper. I did the repair permissions in the Disk Utility and everything works great now!

josh-on-macOS · 07-12-2007, 06:06 AM

i have exactly the same problem, looking around it seems that repairing the disk permissions is a popular solution. But in disk utilities, wen i can see the dvd drive the "repair disk permissions" button is greyed out. and repairing the permissions on the HD and it's partitions doesn't seem to help.
Can any1 help me out?

tommead · 07-27-2007, 07:45 AM

suddenly a netflix dvd movie wouldn't play, with that "supported disk not available" message -- and I don't remember doing ANYTHING fancy or tricky to disturb things, so I found this thread. repaired permissions with disk utility (even though I had done that recently, via Onyx). and the movie still wouldn't play. I did a RESTART, and now the disk is recognized, dvd-player fires up, and it even lets me resume playing the movie from where I had left it, days ago. have i fixed it permanently? LOVE this macoshints forum! -- Tom

Raja · 10-21-2007, 10:06 PM

I cannot get rid of this "Supported disc not available" - but if the only reason for accessing DVD player is to play a DVD, Front-row does that job without any issues.
Any DVD you are playing (trying to play) and if you see that message, use Front-row and you can watch the DVD, without any issues.

Repairing Disc permissions etc.etc...did not work for me.

HazyJMac · 10-23-2007, 01:48 AM

This is a strange one. Happens to me every couple of weeks it seems. A restart fixes it every time.

07-25-2005, 07:34 PM	#1
NeXTLoop Triple-A Player Join Date: Aug 2002 Posts: 68	"Supported Disk Not Available" error...... with everything! I guess I shouldn't say everything. CDs work fine. But any DVD, whether an original or a burnt one produces this error. It doesn't even mount. I can hear it in the drive, and it ejects fine. But it never mounts, and DVD Player, although it launches, can't play it. Interestingly though, Handbrake and VLC can recognize the DVD, although it never mounts. Also, the Mac OS X Install DVD seems to mount fine. Just not movie DVDs. I'm running DVD Player 4.6 with the 4.6.1 update on a Superdrive. Was working fine before. I'm also on 10.4.2. Any ideas? Last edited by NeXTLoop; 07-25-2005 at 07:46 PM.

07-26-2005, 02:03 AM	#7
trevor Moderator Join Date: Jun 2003 Location: Boulder, CO USA Posts: 17,123	Daily: Removes scratch and junk files Rotates log files Weekly: Updates the locate database Rebuilds the whatis database Rotates log files Monthly: Does Login accounting Rotates log files Rotates fax log files If you would like to see the scripts themselves, open up your Terminal and type: cat /etc/daily;cat /etc/weekly;cat /etc/monthly Trevor __________________ Join me in playing FuMafia

07-26-2005, 09:41 AM	#8
NeXTLoop Triple-A Player Join Date: Aug 2002 Posts: 68	I just installed the system Sunday night. So the neither the weekly scripts or monthly scripts would have run since the weekly scripts run Sunday morning between 2am and 4am, and the monthly scripts run the first morning of the month around the same time. So it would have had to be one of them..... most likely the weekly one. And it was definitely that as I had restarted without running them and it was still a no go until running the scripts. __________________ Design is not just what it looks like and feels like. Design is how it works. - Steve Jobs

09-11-2005, 08:31 AM	#10
robarmo Major Leaguer Join Date: Oct 2002 Location: Liverpool, UK Posts: 306	RE: MacJanitor I've been using MacJanitor every once in a while and have noticed that, even with the latest version (1.3), you need to do a permissions repair afterwards as it messes up the permissions on the logs it updates. I've verified permissions immediately before and after running it and I'm pretty confident that this is the cause. Although as MacJanitor is merely running existing scripts, it might not be at fault itself. Not a problem though as long as you are aware of this. Just thought I should mention this. Rob. __________________ 15" iMac, 800MHz G4, 768MB, 60GB, 10.3.9, 9.2.2 My 2nd iMac

12-02-2006, 11:48 AM	#11
azwinelover Registered User Join Date: Dec 2006 Posts: 1	Worked I had the same issue after installing Mac the Ripper. I did the repair permissions in the Disk Utility and everything works great now!

07-25-2005, 08:13 PM	#2
shamrog12 Triple-A Player Join Date: Jul 2005 Location: Los Angeles Posts: 160	Is the box checked in Finder > Preferences > General > CDs, DVDs, and iPods? Are these burned DVDs (the Handbrake comment)? Did the superdrive come in the computer? At what point did the superdrive not work? Did you use PatchBurn before?

07-25-2005, 08:21 PM	#3
NeXTLoop Triple-A Player Join Date: Aug 2002 Posts: 68	The preferences are set correctly, the superdrive is stock config, and I've never used PatchBurn or any kind of software that might interfere with the drive. As a matter of fact, I just installed the system 3 days ago.

07-25-2005, 08:23 PM	#4
shamrog12 Triple-A Player Join Date: Jul 2005 Location: Los Angeles Posts: 160	You just setup the computer for the first time the other day? Just installed Tiger the other day? When did it stop working?

07-26-2005, 12:54 AM	#5
NeXTLoop Triple-A Player Join Date: Aug 2002 Posts: 68	I've actually been using Tiger since day one. Had to reinstall the other day for other reasons. However, I got it fixed. I downloaded MacJanitor to run the daily/weekly/monthly maintenance scripts and then restarted. Works like a charm now. BTW, I think it was the 10.4.1 or .2 update that broke it. Searching around it seems to be a problem that a number of people have run into.

07-26-2005, 01:01 AM	#6
shamrog12 Triple-A Player Join Date: Jul 2005 Location: Los Angeles Posts: 160	That's interesting and good to know. I'm not sure what the maintenance scripts actually do but if anyone knows maybe they can post it here.

09-11-2005, 08:20 AM	#9
carouzal Triple-A Player Join Date: Jan 2003 Location: Geneva, NY Posts: 235	I just had the same problem, did a repair permissions and everything works now. no reboot needed. hope this helps somebody else.

07-12-2007, 06:06 AM	#12
josh-on-macOS Registered User Join Date: Jul 2007 Posts: 1	repairing permissions? i have exactly the same problem, looking around it seems that repairing the disk permissions is a popular solution. But in disk utilities, wen i can see the dvd drive the "repair disk permissions" button is greyed out. and repairing the permissions on the HD and it's partitions doesn't seem to help. Can any1 help me out?

07-27-2007, 07:45 AM	#13
tommead Registered User Join Date: Jul 2007 Posts: 1	I fixed mine, maybe... suddenly a netflix dvd movie wouldn't play, with that "supported disk not available" message -- and I don't remember doing ANYTHING fancy or tricky to disturb things, so I found this thread. repaired permissions with disk utility (even though I had done that recently, via Onyx). and the movie still wouldn't play. I did a RESTART, and now the disk is recognized, dvd-player fires up, and it even lets me resume playing the movie from where I had left it, days ago. have i fixed it permanently? LOVE this macoshints forum! -- Tom

10-21-2007, 10:06 PM	#14
Raja Registered User Join Date: Oct 2007 Posts: 1	I cannot get rid of this "Supported disc not available" - but if the only reason for accessing DVD player is to play a DVD, Front-row does that job without any issues. Any DVD you are playing (trying to play) and if you see that message, use Front-row and you can watch the DVD, without any issues. Repairing Disc permissions etc.etc...did not work for me.

10-23-2007, 01:48 AM	#15
HazyJMac Major Leaguer Join Date: Jan 2004 Posts: 462	This is a strange one. Happens to me every couple of weeks it seems. A restart fixes it every time.

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